BLACK ORCHID BZ

Yes, you can delete your account any time. To do so, kindly send a special request to delete your account via email to blackorchidbze@gmail.com

Creating an account is easy! Simply click on the "Sign Up" button at the top of our website, enter your details, and follow the prompts. Having an account allows you to track orders, save your shipping information, and access exclusive offers.

If you forget your password, simply click on the "Forgot Password" link on the login page, and follow the instructions to reset it. You will receive an email with a link to create a new password.

For any questions or concerns, send us an email at blackorchidbze@gmail.com

Yes, we provide gift wrapping options at checkout for an additional fee. Simply select the gift wrap option when placing your order.

Yes, we do. The points gained can be accumulated and redeemed for discounts, free products, or other perks. Points are awared for the following: purchases, sign-up bonus, referral program, social media engagement, special promotions, birthday or anniversary rewards, product reviews, reaching milestones, participating in surveys or feedback, or shopping on special occasions.

Yes, we regularly offer discounts and promotions to our customers! You can stay updated on our latest deals by subscribing to our newsletter or following us on social media. We also have seasonal sales, exclusive offers for loyalty program members, and special discounts during holidays and major shopping events. Additionally, first-time customers may be eligible for a welcome discount. Be sure to check our website frequently for limited-time promotions!

To apply a coupon code, simply enter the code in the designated box at checkout and click "Apply." The discount will be automatically applied to your order total. Please note that only one coupon code can be used per order.

If you wish to unsubscribe, simply click the "Unsubscribe" link at the bottom of any email you receive from us. You can also manage your email preferences in your account settings.

We accept a variety of payment methods, including bank transfers, bank deposits, and E-Kyash transfers. Please check the checkout page for the full list of accepted payment methods.

Orders can be changed or canceled anytime before payment has been made. After payment has been made and confirmed, orders cannot be canceled or changed.

Yes, your payment details are completely secure. All payment receipts are processed safely. Any sensitive information on the receipts is not stored on our servers.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order in real-time. You can also log into your account and visit the "Order History" section to view the status of your order and tracking details.

We offer a hassle-free return policy. You can return items within 14 days of receiving your order for a full refund or exchange, provided the items are in their original condition. To initiate a return, visit our Returns Center or contact our customer support team via email blackorchidbze@gmail.com. Refunds will be processed within 7-14 business days after the return is received. For more details, visit our Return Policy page.

Delivery times vary depending on the location and shipping method chosen at checkout. Typically, orders are processed within 5-14 business days, and standard shipping takes 5-14 business days. You will receive an estimated delivery date at checkout, and once shipped, you can track your order in real-time using the provided tracking number.

Currently we only ship to the US and within Taiwan. Customers can use the addres of a logistics company that ships to Belize. This requires that the customer already has arrangements made with said company. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer. On the other hand, customers may choose to make arrangements with other individuals in the US or in Taiwan to assist with shipping to Belize. These individuals' addresses can be entered at checkout.

We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and photos of the issue. We will arrange for a replacement or refund as quickly as possible.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order in real-time directly from the shipping provider's tracking page.

If your order has not yet been shipped, we can update the shipping address. Please contact our customer support team as soon as possible. Once the order has been shipped, we are unable to make any changes to the shipping address.

Shipping costs vary based on the location, the size of your order, and the shipping method selected. Shipping fees are calculated at checkout, and free shipping may be available for orders over a certain amount. Check our Shipping Information page for more details.